ZIVARO provides industry- leading consulting and technology services to help clients achieve real business value from their technology investments. From deep foundations in Hybrid IT, Security, Collaboration and Analytics, we support clients across a broad spectrum of industries with IT strategy, planning, implementation and IT operations. ZIVARO’s Hybrid Services connect and accelerate practical business outcomes across all functions of the organization through our comprehensive practice areas.

We enjoy a strong commitment to our four values, which inform and drive our culture, practices and customer benefit:

• Virtue
• Appreciation
• Respect
• Ownership

Job Description:

As a ZIVARO IT Field Engineer, this candidate will act as a part of the overall engineering team and be deployed to customer locations working on specific long-term customer engagements. In this role, the candidate will be supporting our customers throughout the detailed design, development, integration, test, deployment and/or sustainment of critical IT systems. Candidate may develop deliverable documents and perform document reviews. All projects must be completed with relentless commitment to our customer’s requirements and GTRI quality standards.

The IT Field Engineer is responsible for applying ZIVARO and our customer’s technical processes to design, deploy, diagnose, and document customer IT systems.

You Are Good At:

• Day to day on-site interaction with our customers and become key member of customer program teams
• Producing design documentation and as-built documentation with little or no assistance
• Delivering technology-specific, on-site engineering services to our customers with little or no supervision on medium to high complexity projects
• Delivering & Documenting long-term services engagements according to ZIVARO's guidelines
• Providing clear, concise, and timely communication of projects' status to customers, supervisor, and project managers
• Operating under little supervision on large projects; operating independently on small projects
• Achieving ZIVARO billing time goals while working toward continued training advancement
• Supervising and/or accomplishing other duties as assigned

Required:

• 5+ years’ experience performing engineering support on customer sites
• Domain-specific certifications meeting program expectations
• Ability to troubleshoot and escalate complex engineering problems with little or no assistance.
• Advanced/refined documentation, communication and presentation skills are required.
• Ability to work as a member of customer team and support critical IT systems
• Unwavering commitment to integrity and excellence and our customer’s requirements
• Customer-first mindset (may require non-standard hour support)
• Proven ability to work in a fast-paced, multi-project environment
• Excellent written, verbal and communication skills
• Ability to self-teach in a fast paced environment

Preferred:

• Experience working with targeted customer
• Great Customer Service skills
• Master’s Degree or Advance Technical Certification

Physical/Mental Demands & Environment:

• Must be able to carry 40 lbs. of equipment
• Must be able to stand/work for four or more consecutive hours while carrying laptop during customer projects
• Program may require up to 25% travel

Education (Minimum Requirements):

• Bachelors degree in aligning technical field or 3 years equivalent experience

Additional Requirement:

• None

ZIVARO fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, disability, sexual orientation, gender identity or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal and state employment laws and the information requested on this application will only be used for purposes consistent with those laws.